# Scope of disputes

Initially envisioned List of Disputes HCX can assist with:

<table data-header-hidden><thead><tr><th width="201.33333333333331"></th><th width="248"></th><th></th></tr></thead><tbody><tr><td><strong>Dispute Category</strong></td><td><strong>Type of Dispute</strong></td><td><strong>Examples</strong></td></tr><tr><td>Delays</td><td>TATs related disputes</td><td><ul><li>Delay in submission of supporting documents e.g., hospital bills, discharge summary to the insurer</li><li>Delay in processing claims</li><li>Delay in communicating pre-authorization approval/rejections to the customers</li><li>Delays from HCX Switch Operator</li></ul></td></tr><tr><td>Data Transmission Related</td><td>Disputes related to transmission failures (packet drop)Disputes related to transmission data mismatch between origination and receipt</td><td><ul><li>Delay in data transmission</li><li>Data mismatch</li><li>Data transmission failure</li></ul></td></tr><tr><td>Data Privacy</td><td>Disputes related to data privacy violation by an entity in the HCX ecosystem</td><td><ul><li>Data sharing without consent</li><li>Data storage which is not in compliance with agreed standards</li></ul></td></tr><tr><td>Policy Related (E.g., Onboarding )</td><td>Disputes related to the non compliance of HCX with respect to HCX policies</td><td><p>Examples</p><ul><li>Onboarding entities not in accordance to HCX policies</li><li>HCX not agreeing to share data for dispute resolution</li><li>HCX not in compliance with contractual agreements like fast track arbitration</li></ul></td></tr><tr><td>Enforcement of Data Standards</td><td>Disputes related to members of the HCX ecosystem not adhering data transmission standards</td><td><ul><li>Non compliance with agreed data formats</li></ul></td></tr></tbody></table>

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The list of disputes is not exhaustive and the categories may grow with subsequent iterations
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