# Involved participants

| **Participant Type**                                                                                                                                                                                                     | **Role**                                         | **Comments**                                                                     |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------ | -------------------------------------------------------------------------------- |
| Payors (Insurers)                                                                                                                                                                                                        | Complainant/Defendant                            | HCX role: payer                                                                  |
| Health Care Providers                                                                                                                                                                                                    | Complainant/Defendant                            | HCX role: provider                                                               |
| Health Insurance Intermediaries - (Licensed) - E.g., Brokers & Corporate Agents                                                                                                                                          | Complainant/Defendant                            | HCX role: \<TBD>                                                                 |
| Health Insurance Facilitators (No licence) - E.g., distributors, marketers, facilitators (Includes Master policy holders and institutions that provide coverage through group policies including self insurance schemes) | Complainant/Defendant                            | HCX role: member.isnp                                                            |
| Third Party Administrators                                                                                                                                                                                               | Complainant/Defendant                            | HCX role: agency.tpa                                                             |
| Arbitrators (Online Dispute Resolution Entities )                                                                                                                                                                        | Fast track arbitration process                   | Multiple entities to be empanelled by the HCX operator (HCX role: To be decided) |
| HCX Switch Operator                                                                                                                                                                                                      | <p>Complainant/Defendant</p><p>Data Provider</p> | HCX role: HIE/HIO.HCX                                                            |

In addition, participants like IRDAI (IGMS system - the existing dispute resolution platform) and insurance ombudsman and grievance redressal system in healthcare being co opted in subsequent phases.&#x20;

{% hint style="info" %}
Each participant in the above list will be mapped with HCX participnt roels mentioned in the [Access Control ](https://docs.hcxprotocol.io/healthcare-operations-policies/guidelines-for-grievance-redressal/broken-reference)section.
{% endhint %}

Followign sections provides details on the proposed process to follow in the dispute resolution.